Shared Services and Outsourcing

Malaysia has been identified by Everest Research as a key country to watch in Asia as the global sourcing market continues to evolve and grow rapidly in coming years. As buyers implement and utilise differing sourcing models in line with their strategic direction and objectives, the in-house model continues to be a significant component of this evolution.

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Malaysia’s Value Proposition

Due to its unique value proposition in terms of multi-lingual, multi-cultural capabilities, significant expertise, and supportive government bodies, Malaysia is well established to support voice-based and non-voice work . The market is also gradually expanding to offer high-end work such as analytics.

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News and Events

Press coverage for Malaysia (News, articles and stories about Malaysia’s BPO Industry and MDeC) Brandt International makes a regional splash, Outsourcing Malaysia, 1 February 2014 A promise of better backing, The Star, 3 March 2014 Penang bets on IT-BPO Hub, The Star, 2 March 2014

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